FAQs
1. What sizes do you offer?
We offer sizes ranging from XS to XL, though availability may vary by style. Each product page includes a detailed size chart to help you find your best fit.
2. How do I know what size to choose?
We recommend checking our size guide and comparing measurements with a similar item you already own. If you’re between sizes, consider sizing up for a more relaxed fit.
3. What is your return/exchange policy?
We accept returns and exchanges within 14–30 days of delivery, as long as items are unworn, unwashed, and have original tags attached. Sale items may be final sale.
4. How long does shipping take?
Orders are typically processed within 1–3 business days. Standard shipping takes 3–7 business days, while expedited options are available at checkout.
5. Do you ship internationally?
Yes, we ship worldwide. Shipping times and rates vary depending on your location, and customers are responsible for any customs duties or import taxes.
6. How should I care for my garments?
Care instructions are listed on each product page and garment label. Most items should be washed in cold water and air-dried to maintain quality.
7. Will you restock sold-out items?
Some popular styles may be restocked, but many of our pieces are produced in limited quantities. We recommend signing up for restock notifications on the product page
8. Are your materials sustainable or ethically sourced?
We strive to use high-quality, responsibly sourced materials and work with ethical manufacturers. Specific details about fabrics and sourcing can be found on each product page.
9. Can I cancel or modify my order after placing it?
Orders are processed quickly, but we’ll do our best to accommodate changes if you contact us within a few hours of placing your order.
10. Do you offer digital gift cards?
Yes! We offer digital gift cards that are delivered instantly via email—perfect for last-minute gifting. Simply choose your amount, and your recipient can use it anytime on our website.
Get in Touch
Enter the Kastle. We’re Here to Assist.
For questions regarding orders, products, sizing, press inquiries, or general support, please complete the form below and a member of the Kastle team will respond as soon as possible.
